Resume
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Rehann R. Rheel
rehann.rheel@gmail.com | (814)-248-6886
Detail-oriented technical writer with over five years of experience in writing, editing, and project management at BPMI. Eager to use skills and passion for writing to deliver high-quality documentation.
Work Experience
Technical Publications Professional, Bechtel Plant Machinery, Inc
March 2017-Present
- Use writing and editing skills to publish digital and hard copy manuals.
- Act as Project Lead for manual distribution system.
- Collaborate with team to develop new distribution module that increases usability and efficiency.
- Review engineering letters to ensure grammatical accuracy, as well as compliance to manual procedures.
- Maintain operating instructions for technical manual publication processes.
- Perform other duties, including creating a unit SharePoint site and training fellow TPPs.
Transfer of Credit Coordinator, Education Management Corporation
August 2015-March 2017
- Evaluated customer transcripts efficiently and accurately for transfer of credit.
- Managed the department workflow to ensure even distribution of incoming requests.
- Analyzed data for quality control purposes.
- Responded to inquiries from internal customers.
Enrollment Services Specialist, Education Management Corporation
August 2014-August 2015
- Compiled admissions packets and processed adjustment forms per customer requests.
- Conducted quality assurance evaluations of teammates to enhance performance.
- Responded to inquiries and requests from internal customers.
Client Services Coordinator & Claims Admin, Burns & Scalo Roofing Co.
March 2013-August 2014
- Designed, developed, and wrote content for the company newsletter.
- Interfaced with customers and responded to their incoming service requests.
- Created training procedures and templates to improve onboarding of new teammates.
Receptionist & Claims Admin, Burns & Scalo Roofing Co.
July 2012-March 2013
- Created social media content, press releases, and the company newsletter.
- Directed incoming calls and performed other administrative duties.
Honors & Awards
- Recognition Award - Acted as mentor to new TPPs | December 2022
- Strategic Performance Award - Led development of updated and user-friendly design of distribution system | December 2021
- BPMI Recognition Award - Developed large-scale recommendation for tech manual inventory management | August 2019
- BPMI Recognition Award - Issued extensive update to tech manual operating instructions | March 2019
- EDMC Quarterly Recognition Award - Teamwork and Collaboration | January 2017
- EDMC Monthly Recognition Award - Teamwork and Collaboration | November 2016
- EDMC Certificate of Recognition - TOC Certification Exam | March 2016
- Live Forward Challenge Award | March 2013
Technical Skills
| -Microsoft Office | -Bluebeam Revu |
| -CMS (PLM) | -HTML and CSS |
| -Google Suite | -SharePoint, Visual Studio Code, Canva, and Dreamweaver |
| -Familiar with both Windows and Mac |
Education
Chatham University
Dec. 2021
Program: Master of Professional Writing
York College of Pennsylvania
May 2012
Major: Master of Professional Writing
Minor: Literary Studies
Honors: Summa Cum Laude